End Users are the people within a tenant organization who use the integrations, applications, and workflows enabled through your application.
End Users exist at the outermost layer of the Synqly hierarchy. Your platform owns the Organization, your tenants are represented by Accounts, and End Users are the people within those Accounts who configure or use integrations.
| Layer | Who they are |
|---|---|
| Your platform | You — the Synqly customer building the integration product |
| Account (Tenant) | Acme Corp — your customer |
| End User | An Acme employee managing their team's connections |
End Users are typically the people who:
- Select a provider to configure — choosing the external service they want to connect, such as Jira, Okta, or Slack
- Authenticate with the provider — completing the authentication process required by the provider
- Configure the connection on behalf of their organization, without needing access to your administrative layer
This model enables delegated integration setup workflows — your tenants' users manage their own connections directly, without exposing your platform's administrative controls.
End Users are the people who configure and authorize integrations through your application's integration experience. Synqly enables you to delegate provider setup to the right person at the right level while maintaining clear administrative boundaries.
Members are identities within your Organization — developers, admins, and service accounts that operate the platform. End Users belong to your tenants and interact only within the scope of their own Account. The two never overlap.