# End Users

**End Users** are the people within a tenant organization who use the integrations, applications, and workflows enabled through your application.

## Where End Users Fit

End Users exist at the outermost layer of the Synqly hierarchy. Your platform owns the Organization, your tenants are represented by Accounts, and End Users are the people within those Accounts who configure or use integrations.


```mermaid
%%{init: {'flowchart': {'wrappingWidth': 350}}}%%
flowchart TD
    platform("Organization — Your SaaS Platform")
    account("Account — Acme Corp")
    eu("End User — Acme Employee")

    platform --> account --> eu
```

| Layer | Who they are |
|  --- | --- |
| **Your platform** | You — the Synqly customer building the integration product |
| **Account (Tenant)** | Acme Corp — your customer |
| **End User** | An Acme employee managing their team's connections |


## What End Users Do

End Users are typically the people who:

- **Select a provider** to configure — choosing the external service they want to connect, such as Jira, Okta, or Slack
- **Authenticate with the provider** — completing the authentication process required by the provider
- **Configure the connection** on behalf of their organization, without needing access to your administrative layer


Delegated setup
This model enables delegated integration setup workflows — your tenants' users manage their own connections directly, without exposing your platform's administrative controls.

## Why End Users Are a Separate Concept

End Users are the people who configure and authorize integrations through your application's integration experience. Synqly enables you to delegate provider setup to the right person at the right level while maintaining clear administrative boundaries.

End Users vs. Members
**Members** are identities within your Organization — developers, admins, and service accounts that operate the platform. **End Users** belong to your tenants and interact only within the scope of their own Account. The two never overlap.