Ticketing Connector: Accessed Provider APIs
The following APIs are accessed by the Ticketing connector.
ServiceNow SIR
| Synqly API | Provider API |
|---|---|
| GET /v1/ticketing/tickets | GET /api/now/table/{item} |
| GET /v1/ticketing/tickets/{ticketId} | GET /api/now/table/{item}/{item} |
| PATCH /v1/ticketing/tickets/{ticketId} | GET /api/now/table/{item}/{item} PATCH /api/now/table/{item}/{item} |
| POST /v1/ticketing/tickets | POST /api/now/table/{item} |
Torq
| Synqly API | Provider API |
|---|---|
| GET /v1/ticketing/tickets | POST /public/v1alpha/cases/query POST /public/v1alpha/cases/{item}/timeline/query |
| GET /v1/ticketing/tickets/{ticketId} | GET /public/v1alpha/cases/{item} POST /public/v1alpha/cases/{item}/timeline/query |
| GET /v1/ticketing/tickets/{ticketId}/comments | POST /public/v1alpha/cases/{item}/timeline/query |
| PATCH /v1/ticketing/tickets/{ticketId} | PATCH /public/v1alpha/cases/{item} PATCH /public/v1alpha/cases/{item}/custom_fields/provider field another path PATCH /public/v1alpha/cases/{item}/custom_fields/{item} |
| POST /v1/ticketing/tickets | POST /public/v1alpha/cases POST /public/v1alpha/cases/{item}/custom_fields |
| POST /v1/ticketing/tickets/{ticketId}/comments | POST /public/v1alpha/cases/{item}/timeline |
PagerDuty
| Synqly API | Provider API |
|---|---|
| GET /v1/ticketing/projects | GET /services |
| GET /v1/ticketing/tickets/{ticketId} | GET /incidents/{item} |
| GET /v1/ticketing/tickets/{ticketId}/comments | GET /incidents/{item}/notes |
| PATCH /v1/ticketing/tickets/{ticketId} | GET /incidents/{item} GET /users/{item} PUT /incidents/{item} |
| POST /v1/ticketing/tickets | POST /incidents |
| POST /v1/ticketing/tickets/{ticketId}/comments | POST /incidents/{item}/notes |
Jira
| Synqly API | Provider API |
|---|---|
| DELETE /v1/ticketing/attachments/{ticketId}/{attachmentId} | DELETE /rest/api/2/attachment/{item} |
| DELETE /v1/ticketing/tickets/{ticketId}/comments/{commentId} | DELETE /rest/api/3/issue/{item}/comment/{item} |
| GET /v1/ticketing/attachments/{ticketId} | GET /rest/api/2/issue/{item} |
| GET /v1/ticketing/projects | GET /rest/api/3/project/search |
| GET /v1/ticketing/remote-fields | GET /rest/api/3/field GET /rest/api/3/issuetype GET /rest/api/3/statuscategory GET /rest/api/3/resolution GET /rest/api/3/priority |
| GET /v1/ticketing/tickets | GET /rest/api/3/field GET /rest/api/2/search |
| GET /v1/ticketing/tickets/{ticketId} | GET /rest/api/2/issue/{item} |
| GET /v1/ticketing/tickets/{ticketId}/comments | GET /rest/api/3/issue/{item}/comment |
| PATCH /v1/ticketing/tickets/{ticketId} | GET /rest/api/2/issue/{item} PUT /rest/api/2/issue/{item} |
| POST /v1/ticketing/attachments/{ticketId} | POST /rest/api/2/issue/{item}/attachments |
| POST /v1/ticketing/tickets | GET /rest/api/3/project/search POST /rest/api/2/issue GET /rest/api/3/user/search |
| POST /v1/ticketing/tickets/{ticketId}/comments | POST /rest/api/3/issue/{item}/comment |
ServiceNow ITSM
| Synqly API | Provider API |
|---|---|
| DELETE /v1/ticketing/tickets/{ticketId}/comments/{commentId} | GET /api/now/table/{item}/{item} DELETE /api/now/table/{item}/{item} |
| GET /v1/ticketing/remote-fields | GET /api/now/ui/meta/incident GET /api/now/ui/meta/{item} |
| GET /v1/ticketing/tickets | GET /api/now/table/incident GET /api/now/table/{item} |
| GET /v1/ticketing/tickets/{ticketId} | GET /api/now/table/{item}/{item} GET /api/now/table/incident/{item} |
| GET /v1/ticketing/tickets/{ticketId}/comments | GET /api/now/table/{item} |
| PATCH /v1/ticketing/tickets/{ticketId} | GET /api/now/table/{item}/{item} PATCH /api/now/table/{item}/{item} GET /api/now/table/incident/{item} PATCH /api/now/table/incident/{item} |
| POST /v1/ticketing/tickets | POST /api/now/table/{item} POST /api/now/table/incident |
| POST /v1/ticketing/tickets/{ticketId}/comments | PATCH /api/now/table/incident/{item} GET /api/now/table/{item} |