# Ticketing Connector: Accessed Provider APIs

The following APIs are accessed by the Ticketing connector.

## Zendesk

| Synqly API | Provider API |
|  --- | --- |
| GET /v1/ticketing/tickets | GET /api/v2/search.json |
| GET /v1/ticketing/tickets/{ticketId} | GET /api/v2/tickets/{item} |
| PATCH /v1/ticketing/tickets/{ticketId} | GET /api/v2/tickets/{item}PUT /api/v2/tickets/{item} |
| POST /v1/ticketing/tickets | POST /api/v2/tickets |


## Autotask Operations Cloud

| Synqly API | Provider API |
|  --- | --- |
| GET /v1/ticketing/tickets | POST /atservicesrest/v1.0/Tickets/Query |
| GET /v1/ticketing/tickets/{ticketId} | GET /atservicesrest/v1.0/Tickets/{item} |
| PATCH /v1/ticketing/tickets/{ticketId} | GET /atservicesrest/v1.0/Tickets/{item}PATCH /atservicesrest/v1.0/Tickets |
| POST /v1/ticketing/tickets | POST /atservicesrest/v1.0/Tickets |


## Atlassian Jira

| Synqly API | Provider API |
|  --- | --- |
| DELETE /v1/ticketing/attachments/{ticketId}/{attachmentId} | DELETE /rest/api/2/attachment/{item} |
| DELETE /v1/ticketing/tickets/{ticketId}/comments/{commentId} | DELETE /rest/api/3/issue/{item}/comment/{item} |
| GET /v1/ticketing/attachments/{ticketId} | GET /rest/api/2/issue/{item} |
| GET /v1/ticketing/projects | GET /rest/api/3/project/search |
| GET /v1/ticketing/remote-fields | GET /rest/api/3/fieldGET /rest/api/3/statuscategoryGET /rest/api/3/resolutionGET /rest/api/3/priorityGET /rest/api/3/issuetype |
| GET /v1/ticketing/tickets | GET /rest/api/3/fieldPOST /rest/api/2/search/jql |
| GET /v1/ticketing/tickets/{ticketId} | GET /rest/api/2/issue/{item} |
| GET /v1/ticketing/tickets/{ticketId}/comments | GET /rest/api/3/issue/{item}/comment |
| PATCH /v1/ticketing/tickets/{ticketId} | GET /rest/api/2/issue/{item}PUT /rest/api/2/issue/{item} |
| POST /v1/ticketing/attachments/{ticketId} | POST /rest/api/2/issue/{item}/attachments |
| POST /v1/ticketing/tickets | GET /rest/api/3/project/searchPOST /rest/api/2/issueGET /rest/api/2/issue/{item}GET /rest/api/3/user/search |
| POST /v1/ticketing/tickets/{ticketId}/comments | POST /rest/api/3/issue/{item}/comment |


## ServiceNow ITSM

| Synqly API | Provider API |
|  --- | --- |
| DELETE /v1/ticketing/tickets/{ticketId}/comments/{commentId} | GET /api/now/table/{item}/{item}DELETE /api/now/table/{item}/{item} |
| DELETE /v1/ticketing/tickets/{ticketId}/notes/{noteId} | GET /api/now/table/{item}/{item}DELETE /api/now/table/{item}/{item} |
| GET /v1/ticketing/remote-fields | GET /api/now/ui/meta/incidentGET /api/now/ui/meta/{item} |
| GET /v1/ticketing/tickets | GET /api/now/table/{item}GET /api/now/table/incident |
| GET /v1/ticketing/tickets/{ticketId} | GET /api/now/table/incident/{item}GET /api/now/table/{item}/{item} |
| GET /v1/ticketing/tickets/{ticketId}/comments | GET /api/now/table/{item} |
| GET /v1/ticketing/tickets/{ticketId}/notes | GET /api/now/table/{item} |
| PATCH /v1/ticketing/tickets/{ticketId} | GET /api/now/table/incident/{item}PATCH /api/now/table/incident/{item}GET /api/now/table/{item}/{item}PATCH /api/now/table/{item}/{item} |
| POST /v1/ticketing/tickets | POST /api/now/table/incidentPOST /api/now/table/{item}GET /api/now/table/{item} |
| POST /v1/ticketing/tickets/{ticketId}/comments | PATCH /api/now/table/incident/{item}GET /api/now/table/{item} |
| POST /v1/ticketing/tickets/{ticketId}/notes | PATCH /api/now/table/incident/{item}GET /api/now/table/{item} |


## Jira Service Management Configuration

| Synqly API | Provider API |
|  --- | --- |
| DELETE /v1/ticketing/attachments/{ticketId}/{attachmentId} | DELETE /rest/api/2/attachment/{item} |
| DELETE /v1/ticketing/tickets/{ticketId}/comments/{commentId} | DELETE /rest/api/3/issue/{item}/comment/{item} |
| GET /v1/ticketing/attachments/{ticketId} | GET /rest/api/2/issue/{item} |
| GET /v1/ticketing/projects | GET /rest/api/3/project/search |
| GET /v1/ticketing/remote-fields | GET /rest/api/3/fieldGET /rest/api/3/statuscategoryGET /rest/api/3/resolutionGET /rest/api/3/priorityGET /rest/api/3/issuetype |
| GET /v1/ticketing/tickets | GET /rest/api/3/fieldPOST /rest/api/2/search/jql |
| GET /v1/ticketing/tickets/{ticketId} | GET /rest/api/2/issue/{item} |
| GET /v1/ticketing/tickets/{ticketId}/comments | GET /rest/api/3/issue/{item}/comment |
| PATCH /v1/ticketing/tickets/{ticketId} | GET /rest/api/2/issue/{item}PUT /rest/api/2/issue/{item} |
| POST /v1/ticketing/attachments/{ticketId} | POST /rest/api/2/issue/{item}/attachments |
| POST /v1/ticketing/tickets | GET /rest/api/3/project/searchPOST /rest/api/2/issueGET /rest/api/2/issue/{item}GET /rest/api/3/user/search |
| POST /v1/ticketing/tickets/{ticketId}/comments | POST /rest/api/3/issue/{item}/comment |


## ServiceNow SIR

| Synqly API | Provider API |
|  --- | --- |
| GET /v1/ticketing/remote-fields | GET /api/now/ui/meta/{item} |
| GET /v1/ticketing/tickets | GET /api/now/table/{item} |
| GET /v1/ticketing/tickets/{ticketId} | GET /api/now/table/{item}/{item} |
| PATCH /v1/ticketing/tickets/{ticketId} | GET /api/now/table/{item}/{item}PATCH /api/now/table/{item}/{item} |
| POST /v1/ticketing/tickets | POST /api/now/table/{item} |


## Torq

| Synqly API | Provider API |
|  --- | --- |
| GET /v1/ticketing/tickets | POST /public/v1alpha/cases/queryPOST /public/v1alpha/cases/{item}/timeline/query |
| GET /v1/ticketing/tickets/{ticketId} | GET /public/v1alpha/cases/{item}POST /public/v1alpha/cases/{item}/timeline/query |
| GET /v1/ticketing/tickets/{ticketId}/comments | POST /public/v1alpha/cases/{item}/timeline/query |
| GET /v1/ticketing/tickets/{ticketId}/notes | GET /public/v1alpha/cases/{item}/notes |
| PATCH /v1/ticketing/tickets/{ticketId} | GET /public/v1alpha/cases/{item}POST /public/v1alpha/cases/{item}/timeline/queryPATCH /public/v1alpha/cases/{item}PATCH /public/v1alpha/cases/{item}/custom_fields/provider field another pathPATCH /public/v1alpha/cases/{item}/custom_fields/{item} |
| PATCH /v1/ticketing/tickets/{ticketId}/notes/{noteId} | GET /public/v1alpha/cases/{item}/notes/{item}POST /public/v1alpha/cases/{item}/notes/{item} |
| POST /v1/ticketing/tickets | POST /public/v1alpha/casesPOST /public/v1alpha/cases/{item}/custom_fields |
| POST /v1/ticketing/tickets/{ticketId}/comments | POST /public/v1alpha/cases/{item}/timeline |
| POST /v1/ticketing/tickets/{ticketId}/notes | POST /public/v1alpha/cases/{item}/notes |


## PagerDuty Operations Cloud

| Synqly API | Provider API |
|  --- | --- |
| GET /v1/ticketing/escalation-policies | GET /{item} |
| GET /v1/ticketing/escalation-policies/{escalationPolicyId}/on-call | GET /oncalls |
| GET /v1/ticketing/projects | GET /services |
| GET /v1/ticketing/tickets | GET /incidents |
| GET /v1/ticketing/tickets/{ticketId} | GET /incidents/{item} |
| GET /v1/ticketing/tickets/{ticketId}/comments | GET /incidents/{item}/notes |
| PATCH /v1/ticketing/tickets/{ticketId} | GET /incidents/{item}PUT /incidents/{item} |
| POST /v1/ticketing/tickets | POST /incidents |
| POST /v1/ticketing/tickets/{ticketId}/comments | POST /incidents/{item}/notes |


## Freshdesk

| Synqly API | Provider API |
|  --- | --- |
| GET /v1/ticketing/tickets | GET /api/v2/search/tickets |
| GET /v1/ticketing/tickets/{ticketId} | GET /api/v2/tickets/{item} |
| PATCH /v1/ticketing/tickets/{ticketId} | GET /api/v2/tickets/{item}PUT /api/v2/tickets/{item} |
| POST /v1/ticketing/tickets | POST /api/v2/tickets |