Pagerduty uses API Token authentication to authenticate requests. This guide walks you through the setup process.

## 1. Create an API Token

Log in to your PagerDuty account as an admin. In the top bar, mouse over "Integrations" and then click on "API Access Keys" under "Developer Tools". Click on "Create New API Key" and give it a description. Ensure that Read-only API Key is not selected. Copy the key and store it in a secure location. For more details, see [PagerDuty's documentation](https://support.pagerduty.com/main/docs/api-access-keys#section-generate-a-general-access-rest-api-key).

## 2. API Key Authorizations

All general purpose API keys have enough permissions to create, read, update, and delete any resource in your account. If you want to restrict the permissions of the API key, you can create scoped tokens. For more details, see [PagerDuty's documentation](https://support.pagerduty.com/main/docs/api-access-keys#api-scopes).

## Configure the Integration

Create your integration by supplying the following values.

**URL**
The root URL of your ServiceNow instance. This may be in the format `https://<tenant>.pagerduty.com/`.

**Token**
This is the API Key value gathered in step 1.