# Ticketing Query Orders

This document provides details on the query order fields and directions that are supported by each provider for each operation. Orders can be used to specify the direction of the results of an operation, such as ordering by a specific field in ascending or descending order. If a provider or operation does not support ordering, it will not be listed here.

## Query Tickets

| Field | Autotask Operations Cloud | Freshdesk | Ivanti Neurons Ticketing | Atlassian Jira | Jira Service Management | Synqly Test Provider | PagerDuty Operations Cloud | [MOCK] PagerDuty Operations Cloud | ServiceNow IT Service Management (ITSM) | ServiceNow Security Incident Response (SIR) | Torq | Zendesk |
|  --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- |
| assignee |  |  |  | asc, desc | asc, desc |  |  |  |  | asc, desc |  |  |
| completion_date |  |  |  | asc, desc | asc, desc |  |  |  |  | asc, desc |  |  |
| contact |  |  |  | asc, desc | asc, desc |  |  |  |  | asc, desc |  |  |
| created_at |  |  |  | asc, desc | asc, desc |  |  |  |  | asc, desc | asc, desc |  |
| creator |  |  |  | asc, desc | asc, desc |  |  |  |  | asc, desc |  |  |
| description |  |  |  | asc, desc | asc, desc |  |  |  |  | asc, desc |  |  |
| due_date |  |  |  | asc, desc | asc, desc |  |  |  |  | asc, desc |  |  |
| issue_type |  |  |  | asc, desc | asc, desc |  |  |  |  | asc, desc |  |  |
| name |  |  |  | asc, desc | asc, desc |  |  |  |  | asc, desc |  |  |
| priority |  |  |  | asc, desc | asc, desc |  |  |  |  | asc, desc |  |  |
| project |  |  |  | asc, desc | asc, desc |  |  |  |  |  |  |  |
| status |  |  |  | asc, desc | asc, desc |  |  |  |  | asc, desc |  |  |
| tags |  |  |  | asc, desc | asc, desc |  |  |  |  |  |  |  |
| title |  |  |  |  |  |  |  |  |  |  | asc, desc |  |
| updated_at |  |  |  | asc, desc | asc, desc |  |  |  |  | asc, desc |  |  |