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Ticketing Accessed Provider Endpoints
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Freshdesk

Operation	Provider Endpoints
Create Ticket	POST /api/v2/tickets
Get Ticket	GET /api/v2/tickets/{ticketId}
Patch Ticket	GET /api/v2/tickets/{ticketId} PUT /api/v2/tickets/{ticketId}
Query Tickets	GET /api/v2/search/tickets GET /api/v2/tickets

Ivanti Neurons Ticketing

Operation	Provider Endpoints
Create Attachment	POST /api/rest/Attachment
Create Note	POST /api/odata/businessobject/journals
Create Ticket	GET /api/odata/businessobject/{incidentId} POST /api/odata/businessobject/incidents
Delete Attachment	DELETE /api/rest/Attachment
Delete Note	DELETE /api/odata/businessobject/{journalId}
Download Attachment	GET /api/rest/Attachment
Get Ticket	GET /api/odata/businessobject/{incidentId}
List Attachments Metadata	GET /api/odata/businessobject/{incidentId}/IncidentContainsAttachment
List Notes	GET /api/odata/businessobject/{incidentId}
Patch Note	GET /api/odata/businessobject/{incidentId} PATCH /api/odata/businessobject/{incidentId}
Patch Ticket	GET /api/odata/businessobject/{incidentId} PATCH /api/odata/businessobject/{incidentId}
Query Tickets	GET /api/odata/businessobject/{incidentId}

Atlassian Jira

Operation	Provider Endpoints
Create Attachment	POST /rest/api/2/issue/{ticketId}/attachments
Create Comment	POST /rest/api/3/issue/{ticketId}/comment
Create Ticket	GET /rest/api/2/issue/{ticketId} GET /rest/api/3/project/search GET /rest/api/3/user/search POST /rest/api/2/issue
Delete Attachment	DELETE /rest/api/2/attachment/{attachmentId}
Delete Comment	DELETE /rest/api/3/issue/{ticketId}/comment/{commentId}
Download Attachment	GET /file/{attachmentId}/binary GET /rest/api/2/attachment/content/{attachmentId} GET /rest/api/2/issue/{ticketId}
Get Ticket	GET /rest/api/2/issue/{ticketId}
List Attachments Metadata	GET /rest/api/2/issue/{ticketId}
List Comments	GET /rest/api/3/issue/{ticketId}/comment
List Projects	GET /rest/api/3/project/search
List Remote Fields	GET /rest/api/3/field GET /rest/api/3/issuetype GET /rest/api/3/priority GET /rest/api/3/resolution GET /rest/api/3/statuscategory
Patch Ticket	GET /rest/api/2/issue/{ticketId} GET /rest/api/3/user/search PUT /rest/api/2/issue/{ticketId}
Query Tickets	POST /rest/api/2/search/jql

Jira Service Management

Operation	Provider Endpoints
Create Attachment	POST /rest/api/2/issue/{ticketId}/attachments
Create Comment	POST /rest/api/3/issue/{ticketId}/comment
Create Ticket	GET /rest/api/2/issue/{ticketId} GET /rest/api/3/project/search GET /rest/api/3/user/search POST /rest/api/2/issue
Delete Attachment	DELETE /rest/api/2/attachment/{attachmentId}
Delete Comment	DELETE /rest/api/3/issue/{ticketId}/comment/{commentId}
Download Attachment	GET /file/{attachmentId}/binary GET /rest/api/2/attachment/content/{attachmentId} GET /rest/api/2/issue/{ticketId}
Get Ticket	GET /rest/api/2/issue/{ticketId}
List Attachments Metadata	GET /rest/api/2/issue/{ticketId}
List Comments	GET /rest/api/3/issue/{ticketId}/comment
List Projects	GET /rest/api/3/project/search
List Remote Fields	GET /rest/api/3/field GET /rest/api/3/issuetype GET /rest/api/3/priority GET /rest/api/3/resolution GET /rest/api/3/statuscategory
Patch Ticket	GET /rest/api/2/issue/{ticketId} PUT /rest/api/2/issue/{ticketId}
Query Tickets	POST /rest/api/2/search/jql

PagerDuty Operations Cloud

Operation	Provider Endpoints
Create Comment	POST /incidents/{ticketId}/notes
Create Ticket	POST /incidents
Get Ticket	GET /incidents/{ticketId}
List Comments	GET /incidents/{ticketId}/notes
List On Call Agents	GET /oncalls
List Projects	GET /services
Patch Ticket	GET /incidents/{ticketId} PUT /incidents/{ticketId}
Query Escalation Policies	GET /escalation_policies
Query Tickets	GET /incidents

ServiceNow IT Service Management (ITSM)

Operation	Provider Endpoints
Create Comment	GET /api/now/table/sys_journal_field PATCH /api/now/table/incident/{ticketId}
Create Note	GET /api/now/table/sys_journal_field PATCH /api/now/table/incident/{ticketId}
Create Ticket	GET /api/now/table/sys_choice POST /api/now/table/incident
Delete Comment	DELETE /api/now/table/sys_journal_field/{commentId} GET /api/now/table/sys_journal_field/{commentId}
Delete Note	DELETE /api/now/table/sys_journal_field/{commentId} GET /api/now/table/sys_journal_field/{commentId}
Get Ticket	GET /api/now/table/incident/{ticketId}
List Comments	GET /api/now/table/sys_journal_field
List Notes	GET /api/now/table/sys_journal_field
List Remote Fields	GET /api/now/ui/meta/incident
Patch Ticket	GET /api/now/table/incident/{ticketId} GET /api/now/table/sys_choice PATCH /api/now/table/incident/{ticketId}
Query Tickets	GET /api/now/table/incident GET /api/now/table/sys_choice

ServiceNow Security Incident Response (SIR)

Operation	Provider Endpoints
Create Ticket	GET /api/now/table/sys_choice POST /api/now/table/sn_si_incident
Get Ticket	GET /api/now/table/sn_si_incident/{ticketId}
List Remote Fields	GET /api/now/ui/meta/sn_si_incident
Patch Ticket	GET /api/now/table/sn_si_incident/{ticketId} PATCH /api/now/table/sn_si_incident/{ticketId}
Query Tickets	GET /api/now/table/sn_si_incident GET /api/now/table/sys_choice

Torq

Operation	Provider Endpoints
Create Comment	POST /public/v1alpha/cases/{ticketId}/timeline
Create Note	POST /public/v1alpha/cases/{ticketId}/notes
Create Ticket	POST /public/v1alpha/cases POST /public/v1alpha/cases/{ticketId}/custom_fields
Get Ticket	GET /public/v1alpha/cases/{ticketId} POST /public/v1alpha/cases/{ticketId}/timeline/query
List Comments	POST /public/v1alpha/cases/{ticketId}/timeline/query
List Notes	GET /public/v1alpha/cases/{ticketId}/notes
Patch Note	GET /public/v1alpha/cases/{ticketId}/notes/{noteId} POST /public/v1alpha/cases/{ticketId}/notes/{noteId}
Patch Ticket	GET /public/v1alpha/cases/{ticketId} PATCH /public/v1alpha/cases/{ticketId} PATCH /public/v1alpha/cases/{ticketId}/custom_fields/{customField} POST /public/v1alpha/cases/{ticketId}/timeline/query
Query Tickets	POST /public/v1alpha/cases/query POST /public/v1alpha/cases/{ticketId}/timeline/query

Zendesk

Operation	Provider Endpoints
Create Ticket	POST /api/v2/tickets
Get Ticket	GET /api/v2/tickets/{ticketId}
Patch Ticket	GET /api/v2/tickets/{ticketId} PUT /api/v2/tickets/{ticketId}
Query Tickets	GET /api/v2/search.json

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