# Ticketing

## List Remote Fields

 - [GET /v1/ticketing/remote-fields](https://docs.synqly.com/api-reference/connectors/ticketing/ticketing_list_remote_fields.md): List all remote fields for all Projects in a ticketing integration. The response will include a list of
fields for each issue type in the ticketing provider.

## List Projects

 - [GET /v1/ticketing/projects](https://docs.synqly.com/api-reference/connectors/ticketing/ticketing_list_projects.md): Returns a list of  from the token-linked .
Tickets must be created and retrieved within the context of a specific Project.

## Query Tickets

 - [GET /v1/ticketing/tickets](https://docs.synqly.com/api-reference/connectors/ticketing/ticketing_query_tickets.md): Returns a list of  objects from the token-linked .

## Create Ticket

 - [POST /v1/ticketing/tickets](https://docs.synqly.com/api-reference/connectors/ticketing/ticketing_create_ticket.md): Creates a  object in the token-linked Integration.

## Get Ticket

 - [GET /v1/ticketing/tickets/{ticketId}](https://docs.synqly.com/api-reference/connectors/ticketing/ticketing_get_ticket.md): Returns a  object matching  from the token-linked .

## Patch Ticket

 - [PATCH /v1/ticketing/tickets/{ticketId}](https://docs.synqly.com/api-reference/connectors/ticketing/ticketing_patch_ticket.md): Updates the  object matching  in the token-linked .

## Create Attachment

 - [POST /v1/ticketing/attachments/{ticketId}](https://docs.synqly.com/api-reference/connectors/ticketing/ticketing_create_attachment.md): [beta: currently supported by Jira] Creates an  for the ticket with id  in the token-linked .

## List Attachments Metadata

 - [GET /v1/ticketing/attachments/{ticketId}](https://docs.synqly.com/api-reference/connectors/ticketing/ticketing_list_attachments_metadata.md): [beta: currently supported by Jira] Returns metadata for all Attachments for a  object matching  from the token-linked .

## Download Attachment

 - [GET /v1/ticketing/attachments/{ticketId}/{attachmentId}/download](https://docs.synqly.com/api-reference/connectors/ticketing/ticketing_download_attachment.md): [beta: currently supported by Jira] Downloads the Attachment object matching {attachmentId} for the Ticket matching {tickedId} from the token-linked Integration.

## Delete Attachment

 - [DELETE /v1/ticketing/attachments/{ticketId}/{attachmentId}](https://docs.synqly.com/api-reference/connectors/ticketing/ticketing_delete_attachment.md): [beta: currently supported by Jira] Deletes the Attachment object matching {attachmentId} for the Ticket matching {tickedId} from the token-linked Integration.

## List Comments

 - [GET /v1/ticketing/tickets/{ticketId}/comments](https://docs.synqly.com/api-reference/connectors/ticketing/ticketing_list_comments.md): Lists all comments for the ticket matching {ticketId} from the token-linked Integration.

## Create Comment

 - [POST /v1/ticketing/tickets/{ticketId}/comments](https://docs.synqly.com/api-reference/connectors/ticketing/ticketing_create_comment.md): Creates a comment on the ticket matching {ticketId} from the token-linked Integration.

## Delete Comment

 - [DELETE /v1/ticketing/tickets/{ticketId}/comments/{commentId}](https://docs.synqly.com/api-reference/connectors/ticketing/ticketing_delete_comment.md): Deletes the comment matching {commentId} form the ticket matching {ticketId} from the token-linked Integration.

## Create Note

 - [POST /v1/ticketing/tickets/{ticketId}/notes](https://docs.synqly.com/api-reference/connectors/ticketing/ticketing_create_note.md): Creates a note on the ticket matching {ticketId} from the token-linked Integration.

## List Notes

 - [GET /v1/ticketing/tickets/{ticketId}/notes](https://docs.synqly.com/api-reference/connectors/ticketing/ticketing_list_notes.md): Lists all notes for the ticket matching {ticketId} from the token-linked Integration.

## Delete Note

 - [DELETE /v1/ticketing/tickets/{ticketId}/notes/{noteId}](https://docs.synqly.com/api-reference/connectors/ticketing/ticketing_delete_note.md): Deletes the note matching {noteId} form the ticket matching {ticketId} from the token-linked Integration.

## Patch Note

 - [PATCH /v1/ticketing/tickets/{ticketId}/notes/{noteId}](https://docs.synqly.com/api-reference/connectors/ticketing/ticketing_patch_note.md): Update a note matching {noteId} title and/or content on the ticket matching {ticketId} from the token-linked Integration.

## Query Escalation Policies

 - [GET /v1/ticketing/escalation-policies](https://docs.synqly.com/api-reference/connectors/ticketing/ticketing_query_escalation_policies.md): {% admonition type="warning" name="In Development" %}
This operation is actively being developed. Breaking changes should be
expected.

Please contact us before using this operation.
{% /admonition %}
Returns a list of escalation policies.

## List On Call Agents

 - [GET /v1/ticketing/escalation-policies/{escalationPolicyId}/on-call](https://docs.synqly.com/api-reference/connectors/ticketing/ticketing_list_on_call.md): {% admonition type="warning" name="In Development" %}
This operation is actively being developed. Breaking changes should be
expected.

Please contact us before using this operation.
{% /admonition %}
Returns a list of all on-call agents for an escalation policy.